CDT-AD6-2023-04 - Service Delivery Manager

1. SELECTION CRITERIA

To be eligible to take part in this selection procedure, the applicant must, on 16/05/2023, the closing date for applications, meet the following conditions:

1. ELIGIBILITY CRITERIA

• Be a national of a Member State of the European Union.
• Have a level of education which corresponds to completed university studies of at least 3 years, attested by a diploma[1].
• Professional experience: since obtaining the qualifications mentioned above, candidates must have at least three years of full-time professional experience relevant to the nature of the duties described above.
• Language knowledge: an in-depth knowledge of one of the languages of the Union (at least Level C1), and a satisfactory knowledge of another official language of the Union, to the level necessary for carrying out the required functions (at least level B2)[2].

2. ESSENTIAL TECHNICAL COMPETENCES

• Knowledge of IT infrastructure services.
• Knowledge of Windows server environments and administration tools.
• Good knowledge of Powershell.
• Knowledge of computer security.
• ITIL certification.
• In-depth experience in the field of drafting technical documentation and user-documentation.
• Knowledge of French or English (level B2).

3. DESIRABLE TECHNICAL SKILLS

• Knowledge of LAN technologies.
• Knowledge of Azure Cloud solutions.
• Experience in managing changes and delivery of services.

4. ESSENTIAL NON-TECHNICAL COMPETENCES

• Communication skills: ability to work in a team, interpersonal skills, ability to work in a multilingual environment, good drafting skills, ability to design and formalise, and ability to organise meetings.
• Sense of responsibility: high level of rigour, discretion, respect for confidentiality, availability, willingness to achieve objectives within the defined priorities and deadlines.
• Organisational abilities: ability to judge the importance of different tasks/requests and establish priorities, ability to synthesise, ability to adopt a methodical approach, and to multi-task.
• Management skills: ability to coordinate multiple activities within a team environment.
• Adaptability: open-mindedness, ability to work under pressure, willingness to take on new tasks and to develop.